p799 Casino Privacy Policy

1. Introduction

p799 ("p799," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the p799 online gaming platform, accessible at p799.app. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the p799 platform, including all games, features, and services offered therein.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

By registering an account on p799 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the p799 platform.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Personal Data We Collect

p799 collects personal data in the following categories:

• Registration Data: Full name, date of birth, nationality, residential address, email address, and mobile number provided when you create your p799 account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, SSS ID, or UMID), selfie photographs, and proof of address documents submitted during the Know Your Customer (KYC) verification process.
• Financial Data: Payment method details (GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank), transaction history, deposit and withdrawal records, and account balance information.
• Gaming Activity Data: Game history, betting records, session duration, wagering patterns, and bonus usage data generated through your use of the p799 platform.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and other technical identifiers collected automatically when you access p799.
• Communications Data: Records of your communications with p799 customer support, including chat logs, emails, and support ticket history.
• Preference Data: Your language preferences, notification settings, and responsible gaming tool configurations.

3. How We Use Your Personal Data

p799 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your p799 player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to p799 games, live casino tables, sports betting, and all other platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (₱).
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the p799 platform.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the p799 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

p799 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and p799 — specifically, to operate your account and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for p799's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Sharing Your Personal Data

p799 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with the verification of your identity documents.
• Game Providers: Software providers whose games are available on the p799 platform, to the extent necessary to deliver game services and maintain game integrity.
• Regulatory Authorities: Philippine government agencies, including PAGCOR and the National Privacy Commission, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid legal order, court order, or applicable law.
• Professional Advisers: Legal, accounting, and auditing professionals engaged by p799, subject to professional confidentiality obligations.

All third parties with whom p799 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Data Retention

p799 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Retained for up to three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, p799 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7. Cookies and Tracking Technologies

p799 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit p799. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and remembering your security preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the p799 platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your language settings, display preferences, and other personalisation choices.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the p799 platform.

8. Data Security

p799 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the p799 platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls limiting personal data access to authorised p799 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the p799 platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.

While p799 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your p799 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p799:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed by p799.
• Right of Access: The right to request a copy of the personal data p799 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by p799.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to p799's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. p799 will respond to all verified data privacy requests within the timeframes prescribed by Philippine law.

10. Children's Privacy

The p799 platform is strictly intended for persons aged 21 years and above. p799 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the p799 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

p799 primarily processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such transfers occur, p799 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012, including the use of contractual data protection clauses with recipient organisations.

12. Changes to This Privacy Policy

p799 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or through a prominent notice on the p799 platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the p799 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how p799 protects your data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by p799, please contact our Data Protection Officer:

Data Protection Officer – p799
Email: [email protected]
General Support: [email protected]

p799 is committed to addressing all privacy-related concerns promptly and in accordance with the requirements of the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.