Got Questions About p799?
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The minimum age to register and play at p799 is 21 years old, in line with Philippine gaming regulations. We strictly enforce this requirement during the KYC verification process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

No. Each player is allowed only one p799 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option on the p799 Login page.

KYC (Know Your Customer) verification at p799 requires you to submit:

• A clear photo or scan of a valid government-issued ID (PhilSys, passport, UMID, driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Documents are reviewed within 24–48 hours. Verified accounts enjoy higher withdrawal limits and full access to all p799 features.

Go to the p799 Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. If you no longer have access to that email, contact our 24/7 support team for assisted account recovery.

p799 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All deposits are processed in Philippine Peso (₱) and credited to your p799 account instantly or within a few minutes.

The minimum deposit at p799 is ₱100 for most payment methods including GCash and PayMaya. Some payment channels may have slightly different minimums. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method.

GCash and PayMaya deposits are credited to your p799 account instantly in most cases. Online bank transfers may take up to 30 minutes during peak hours. Over-the-counter deposits are typically processed within 1–2 hours after payment confirmation. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

p799 does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees. We recommend checking with your e-wallet or bank for any applicable charges before making a deposit.

Log in to your p799 account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a mandatory cooling-off period to ensure your protection.

You can activate self-exclusion from your p799 account settings under the Responsible Gaming section. Choose an exclusion period of 6 months, 1 year, 5 years, or permanent. Once activated, your account is immediately restricted and cannot be reversed during the chosen period. For more details, visit our Responsible Gaming page.

If you feel your gaming is becoming a problem, please take action early. p799 offers self-exclusion, cooling-off periods, and deposit limits to help you stay in control. You can also contact our responsible gaming support team 24/7. For additional help, PAGCOR operates responsible gaming programmes and support services across the Philippines. Visit our Responsible Gaming page for full details.

Log in to your p799 account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal, as unverified accounts cannot process cashouts.

Withdrawal processing times at p799 depend on your chosen method:

• GCash / PayMaya: 15 minutes to 1 hour
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank: Same day to 1 business day

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Our team processes requests as quickly as possible.

The minimum withdrawal amount at p799 is ₱200. Maximum withdrawal limits vary by account verification level and payment method. Fully verified accounts enjoy the highest withdrawal limits. Contact support if you need to request a large withdrawal above standard daily limits.

Common reasons for a delayed withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, a pending security review on your account, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, please contact our support team with your transaction ID for assistance.

p799 offers a wide variety of games including:

• Slots: Hundreds of titles from top providers
• Live Casino: Baccarat, roulette, blackjack, and more with real dealers
• Bingo: Classic and themed bingo rooms
• Fishing Games: Including the popular Relax Fishing
• Sports Betting: PBA, NBA, UFC, boxing, and international leagues

New games are added regularly. Check the p799 Casino page for the latest additions.

Yes. p799 is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth, fast, and designed to work well even on slower Philippine mobile data connections.

Yes. All games on p799 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, ensuring complete transparency.

Relax Fishing is one of p799's most popular arcade-style games. Players aim and shoot at fish swimming across the screen, with each fish carrying a different prize value. It's easy to pick up, visually exciting, and offers real cash rewards. It's a favourite among Filipino players looking for something different from traditional casino games.

New p799 players are eligible for a welcome bonus on their first deposit. The exact offer may vary — check the p799 Casino promotions page for the current welcome package. Bonuses are subject to wagering requirements before winnings can be withdrawn. Must be 21 years or older to claim any bonus.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager ₱10,000 in total before withdrawing. Full wagering terms are listed on each individual promotion at p799.

Yes. p799 rewards loyal players through its VIP programme. As you play, you accumulate points that unlock higher tiers with better perks — including faster withdrawals, dedicated account managers, exclusive reload bonuses, and higher deposit limits. Contact our support team or visit the p799 Casino page for more details on the current VIP structure.

Absolutely. p799 uses SSL (Secure Socket Layer) encryption across the entire platform to protect your personal and financial data. We never sell or share your information with unauthorised third parties. For full details on how we handle your data, read our Privacy Policy.

Go to Account Settings > Security and enable Two-Factor Authentication (2FA). You can link your mobile number to receive OTP codes via SMS each time you log in. We strongly recommend enabling 2FA to add an extra layer of protection to your p799 account, especially if you use GCash or online banking for transactions.

If you suspect your p799 account has been accessed without your permission, change your password immediately via the p799 Login page and contact our support team right away. We can temporarily freeze your account while we investigate. Never share your password or OTP codes with anyone — p799 staff will never ask for these details.